ICT/IT Management

At GJG we believe that IT and ICT consultancy should not be limited to geographic location, we utilise the latest technology and methodology (including network upgrade and deployment, secure critical data backup & recovery and anti-virus and anti-spyware solutions) to ensure that we can maintain and manage your IT/ICT systems and proactively resolve issues before you are even aware that they are there, which includes remotely installing the latest updates and patches. As we have our own bespoke software development team, we can work to produce integrated bespoke company software, that work with your IT/ICT systems to save you money, time and resources

 

 

 

 

 

 

 

 

Remote and Onsite Support

Our IT/ICT support services have been designed to deliver a cost-effective tailor made solution that meets all your needs, whether a small company, SME or corporate business. We can support everything from a one-off support for your PC or server through to a comprehensive support agreement with 24 hour remote network monitoring and because our solutions are modular you can pick and choose exactly what you need. To assist you with keeping you informed, you will have access to your own private portal area where you can monitor and change all aspects of your agreement, from including additional PCs and servers through to raising service requests and monitoring progress on any items. We offer:

•   Set fees with regular reviews
•   User management portal
•   No out of hours fees
•   Help when you require it with IT professionals
•   Single point of contact for all your IT/ICT requirements
•   Tailor made solutions for your IT/ICT support requirements
•   Single Point of Contact for Faults
•   Asset management (including license and regulatory compliance)
•   Contactable service desk via email, web portal and telephone
•   Hardware and Software update and support

Business Continuity and Disaster Recovery

Leading ICT experts state that unless you have backed data in two seperate geographic locations then you do not have it at all! Having a backup of data is not just a requirement in the event of a server failure or retreiving old files, should the unthinkable happen and you cannot use your business premises we have the tools that will enable you to resume normal business functions with a minimum of disruption. At GJG we take the time to understand your backup requirement and design a solution that fits your requirement. All backed up data is automatically encrypted for your piece of mind and security. Options include:

•   Data Storage Centres
•   Email Recovery
•   Real-Time Data Backup
•   Periodical and Differential Backup
•   RAID and NAS options
•   Intuitive User Interface to Request Restoration of Backed Up Files
•   Onsite and offsite backup solutions
•   Hardware procurement and support

IT / ICT Security

By utilising our security services you can rest assured that your ICT system is protected from hackers, worms, viruses, trojans and spyware. We will also go to great lengths to ensure that every service is administered quickly and effectively with mimimal disruption to your business (e.g. Routine updates are normally installed in the quiet hours or at weekends). We roughly breakdown our security services into three areas:

•   Email Security Management
•   External Attack Security Management
•   Internal Attack Security Management

Security for email provides a range of solutions that will protect your employees from spam and other security threats attached to their emails. External attack security management protects your company from threats originating on the web. We ensure that robust antivirus, antispyware, firewall and URL-filtering technologies are installed and that importantly updates are incorporated when they are released. Many companies spend a great deal of resources protecting their network and data from external threats but leave the internal protection non existant allowing employees to view inappropriate content on the web and potentially any disgruntled employee to download important/sensitive data (customer accounts, etc) or damage the network infrastructure, by using our internal attack security management systems it ensures that your company is protected.

Network Design, Installation, Upgrade and Migration

Our design and installation team work closely with you to implement a network that fits your precise needs and reduce costs and risk to your business, whilst at the same time able to integrate with new technologies as they present themselves. During the consultation stage we carry out a assessment of your current capability, where we take the time to talk to you and your employees to determine exactly what resources you need to access and determine what improvements we can make to increase reliability and performance, even if you have a 'critical' PC that runs a bespoke program on Microsoft Windows 98! Once we have all the information, we compose an action plan with recommendations that we work with you to achieve before we begin work implementing your new system, whether that be Ethernet, Fibre, Convergence systems, VoIP, Network extensions etc.

Information Management Systems

As specialist software developers we can devise software programs that bring together disparate information systems together to allow you to mange your information efficiently, which in turn will save you time and resources. Our service doesn't stop at providing IM services, we can if necessary spend time manageing your information, archiving data, migration and storing information in a more efficient manner.

Remote ways of working

With the advancement in technology comes the opportunities to exploit traditional methods of working to their full potential. Why do you need to be in the office all the time when you can work from home or on the road and still have the same capability as though you were sat at your desk. We have developed several methods of remote working that allows you to be fully productive regardless of where you geographically are, even if for example the weather inhibits travel to work, access to servers, email and communication interfaces can all be easily accomodated.

Please complete our Bespoke ICT services online enquiry form or email us with your specific requirements